Auswide Bank

Auswide Bank has been providing banking for over 60 years and is a division of MyState Bank Limited. It offers home loans, personal loans, everyday accounts, savings accounts and insurance. The bank provides private banking for high-net-worth customers with complex or evolving financial needs. It has a corporate office in Bundaberg and a corporate office in Brisbane. Auswide Bank provides support for a range of organisations within its local community. Selfco is also a division of MyState Bank.

Helpful and friendly service stands out as the theme running through accounts of this Bundaberg bank, with customers consistently highlighting the people behind the counter. Several reviewers describe staff as approachable and ready to assist, noting that problems with accounts and loans have been handled without fuss. The quality of the customer service is a point that comes up often, with patrons saying they have never encountered difficulties managing their banking needs. Reviewers repeatedly mention the pleasant manner of the team, and one long-standing customer singles out both the workers and the service in equal measure.

The range of services reflected in feedback covers everyday banking as well as lending, with home and personal loans gaining particular praise for the ease with which they were arranged. There is a sense that the branch, despite operating from modest premises, delivers a level of personal attention that customers value, and the consistency of the commentary suggests the experience is not a one-off. Positive remarks about the staff and the smooth handling of accounts and loans form the backbone of what people write, with the helpfulness of the team emerging as the most frequently cited strength across the feedback.