Auswide Bank

Auswide Bank has been providing banking services for over 60 years and is a division of MyState Bank Limited. The bank offers home loans, personal loans, everyday accounts, savings accounts and insurance. It has a dedicated private banking team for high-net-worth customers. Lending consultants meet customers at their time and place. Auswide Bank provides support for a range of organisations within its local community. The bank has a corporate office in Bundaberg and a corporate office in Brisbane.

Home lending guidance is the theme that recurs most clearly in feedback about Auswide Bank. Shane Andrews is named for the time he took to walk a customer through the home loan process, an explanation that drew a highly appreciative response. The Gladstone branch operates as a financial institution, bank and ATM, and customers engage with it for home lending and everyday banking.

The remaining account describes the bank in strongly critical terms, with little about the service found to work properly. Feedback therefore splits between the personal help given on a home loan and the wider banking experience, and the favourable note rests on the explanation of the home loan process provided by Shane Andrews.