Gloss Finance

Gloss Finance is a finance and commercial brokerage based in Hobart with 28 years of experience helping families and businesses. Narelle Kerstan is the Director and Mortgage Specialist, and Tania Skinner is the Personal Assistant/Admin Manager. Narelle Kerstan has worked in lending in Hobart since 1993 and was listed in the top 100 brokers in Australia in 2021 according to MPA Magazine. She holds a Diploma in Financial Services, a Certificate IV in Financial Services (Finance/Mortgage Broking) and a Certificate III in Mortgage Lending, and is a Full Member of the Mortgage and Finance Association of Australia.

She completed the MLC Strategic Leadership Program at Stanford University School of Business in January 2018. Gloss Finance is a member of AFCA and a Hall of Fame Member of PLAN Australia. The brokerage has access to thousands of loan options from over 20 banks and non-bank lenders. Services include home and investment property loans, refinancing, professional/executive packages, construction loans, self-employed lending, and personal/car loans.

Responsiveness and clarity of communication stand out as the qualities clients return to most often when describing this Hobart finance brokerage. Borrowers note that Narelle and Tania answer enquiries without delay, keep them updated through each stage of an application and honour scheduled calls and messages, a reliability several reviewers explicitly appreciate.

The handling of fresh lending and refinancing, whether for a home to live in or an investment property, is repeatedly characterised as streamlined and low-stress, with the team's technical knowledge and unhurried explanations credited for removing much of the confusion borrowers expect from the process. First home buyers describe the brokers as approachable, patient and willing to work through every uncertainty until confidence replaces doubt. A recurring observation concerns the personal interest taken in each borrower's circumstances, with clients feeling their situation is understood rather than treated generically.

Reviewers also point to sound, transparent advice on loan structures and on the timing of changes during fixed-rate periods, when options were limited. The partnership between Narelle, Tania and the broader team is frequently cited as the reason clients come back for later purchases, and long-term relationships built on trust are a common thread across accounts of first homes, upgrades and investment purchases.