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Illawarra Home Loans

4.9(59 reviews)See reviews ↓·Wollongong

What customers say

Based on genuine customer reviews

Wollongong clients of Illawarra Home Loans consistently describe a smooth and reassuring experience when arranging home loans, refinancing and investment lending. Several customers name Justin Bailey as the central figure, praising his friendly, professional and efficient manner, while others highlight the support of Brendan and the wider team. A recurring theme is clear communication before, during and after each application, with borrowers noting that questions were answered promptly and that they were kept informed of progress at every stage. Several accounts note the care taken to explain each step of the pre-approval and approval process, particularly for first-home buyers and those navigating complex settlements.

The quality of the outcome is another point that comes up often, with clients describing diligent work to secure suitable deals and terms. Long-standing customers who have returned for multiple loans and refinances speak of feeling confident and at ease, supported by sound and knowledgeable advice. Documentation is collated and processed efficiently, and the overall process is described as stress free from start to finish. The practice of maintaining contact after settlement, to check that arrangements remain appropriate, is also noted, alongside the team's patience and understanding during emotionally demanding circumstances.

Financial institution

Reviews

Reviews are taken from publicly available sources.

JL
Jake Leighton21 May 2026

I’ve been using Justin and Brendon since 2022 and honestly wouldn’t go anywhere else. These guys are absolute professionals and have been incredible to deal with every single step of the way. Their communication is second to none, always keeping us updated, always available to answer questions and nothing ever feels like too much trouble. What can be a pretty stressful process has always felt smooth and easy with them in our corner. They genuinely care, work hard for their clients and go above and beyond to get the best outcome possible. Couldn’t recommend Justin and Brendon highly enough. If you want brokers who actually deliver and make you feel looked after, these are your guys.

HM
Hayley Markham12 February 2026

Justin and Brendan made our refinancing experience effortless. The whole process from start to finish was seamless. They were always available to answer any questions we had. Would highly recommend Illawarra Home Loans.

RB
Robert Battocchio1 February 2026

Long term client of Justin and team since set up my first home loan to investment loan. Professional support all the way

NZ
Nicholas Zdraveski26 August 2025

We had an opportunity arise for a purchase that needed a quick turn around of details and loan approvals to be done. Justin and Brendon were quick, efficient and completely profession and managed to get everything sorted rapidly. A+. Would recommend.

TH
Tali Harper22 July 2025

We were the third in our family to work with Justin and Brendon and will recommend them to anyone who will listen! We were supported from start to finish in buying our first home. The guys were there to answer all our questions and truly take the heavy work out of the experience for us. We'll never be going anywhere else. Thank you!!! 💚

ND
Nicole Doughty21 July 2025

Justin was recommended to me by a work colleague. He was very informative and took the time to go through every step in the pre-approval process and secure the final approval for the home loan for my townhouse. Highly recommend.

JR
Julie Renshaw11 June 2025

The team at Illawarra home loans were nothing short of amazing! Justin was second to none. He worked tirelessly to ensure that required documentation was collated and processed in a timely manner, communicated constantly as to where the process was at, and supported me with care and understanding whilst I was quite mentally and emotionally exhausted whilst at the same time, dealing with a family law settlement. Thank you guys so much! Would not go anywhere else! Highly recommend!

Lenders & loan agencies in Wollongong compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Wollongong are compared.

RankProviderRatingReviewsOpen Sat.
1Loan Market Wollongong★ 5,0117No
2Mortgage Broker Group Wollongong★ 5,095No
3Mortgage Success Pty Ltd★ 5,091No
4Bmoney Wollongong★ 5,054Yes
5Illawarra Home Loans (this page)★ 4,959No
Contact
+61242265555illawarrahomeloans.com.au221-229 Crown St, Wollongong NSW 2500
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed