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IM

In Mortgage & Finance Services

5.0(175 reviews)See reviews ↓·Perth

About the company

In Mortgage & Finance Services (imfs) was established in 1998 and was one of the earlier entrants into the mortgage broking industry in Western Australia. The firm was founded to provide clients with good old-fashioned service, listening to clients' financial needs and offering a personalised solution. imfs operates as a team of more than one broker, with over 150 years of combined experience across its team.

The firm visits clients at any time and any place convenient to them, and handles all paperwork from application to finalisation. It provides yearly reviews and quarterly newsletters to customers, and refers clients to trusted real estate agents, developers, financial advisors, accountants, settlement agents and other business partners. Free loan calculators are available. imfs is often able to obtain finance for people having difficulties securing a loan, including people rejected by their own banks.

What customers say

Based on genuine customer reviews

Recurring praise for this West Perth finance broking practice centres on the outcomes achieved for borrowers whose situations were anything but simple. The professionalism, patience and product knowledge of the named brokers come through repeatedly, with Charlotte Rubbo singled out for steering clients through refinancing, including negotiations with overseas parties, and for shaping finance packages around individual circumstances. Lisa is described as thorough on paperwork and clear in her explanations, securing rates that left borrowers better off. Janine earns consistent credit for efficiency in getting finance confirmed in time for settlement.

Tanya is remembered for staying responsive and persistent while clients searched for a property in a competitive market. A theme running through the feedback is how calm the borrowing experience felt, with updates provided at each stage and questions welcomed rather than deflected. Reviewers also note the approachable, friendly manner of the team and how swiftly applications moved forward. Many borrowers report coming back across several years for further home loans and refinances, a pattern that speaks to dependable service and results in mortgage and finance broking. The closing note that stays with readers is the reassurance clients felt when circumstances were difficult.

Finance broker

Reviews

Reviews are taken from publicly available sources.

D
Damien22 July 2026

Janine and the team were incredibly easy to work with, highly efficient and equally professional. I would recommend IMFS to anyone wanting to arrange finance, understand the details and conditions they were committing to and benefiting from their amazing service. I would highly recommend this to anyone seeking finance.

AS
Andrea Spreckley12 July 2026

Charlotte Rubbo Mortgage Broker I can’t thank Charlotte enough for everything she did for me. My circumstances were far from straightforward, and I wasn’t sure my refinance would even be possible. From our very first conversation, she treated me with kindness, respect, and genuine care. Throughout the entire process, she was incredibly professional, patient, and supportive. She explained everything clearly, kept me updated every step of the way, and was always available to answer my questions. What could have been an overwhelming and stressful experience became so much easier because I knew I was in capable hands. Her knowledge, dedication, and persistence was outstanding. She worked tirelessly to find the best solution for me and never gave up, even when challenges arose. Thanks to her hard work, I achieved an outcome that has given me real peace of mind and a fresh start. If you’re looking for a mortgage broker who truly cares about their clients and goes above and beyond to achieve the best possible result, I wholeheartedly recommend Charlotte Rubbo. Her professionalism, honesty, and commitment are second to none, and I am incredibly grateful for everything she has done for me.

FF
Federica Franchini18 June 2026

I cannot recommend my mortgage broker Rob Lowdon highly enough. From the very beginning, he provided exceptional service, expert guidance, and unwavering support throughout the entire process of purchasing my home. Buying a property can be stressful and overwhelming, but he made everything feel seamless and manageable. He took the time to explain every step, answered all of my questions promptly, and worked tirelessly to secure the best possible outcome for me. His knowledge of the lending market, attention to detail, and genuine commitment to his clients are truly outstanding. What impressed me most was his professionalism combined with a personal approach. I always felt supported, informed, and confident that my best interests were being looked after. Nothing was ever too much trouble, and their communication was excellent from start to finish. Thanks to Rob s dedication and expertise, I was able to achieve my goal of home ownership with confidence and peace of mind. I am incredibly grateful for all his hard work and would not hesitate to recommend him to anyone looking for a trustworthy, knowledgeable, and highly effective mortgage broker. Thank you for making such an important milestone such a positive experience!

SW
Stephanie Whitting5 June 2026

I couldn’t recommend IMFS highly enough. I had the pleasure of working with Tim, he was helpful, reliable, and approachable throughout the entire process. Nothing was ever too much trouble, and he consistently went above and beyond to ensure everything ran smoothly. His guidance and support made what could have been a stressful experience feel straightforward and manageable, which I truly appreciated. Thankyou Tim.

JT
Jake T Lockyer2 June 2026

This is the second time we’ve used Janine Carpenter and the IMFS team, and once again they’ve been outstanding. They make the whole process so easy and stress-free, always keeping us informed and going the extra mile to help wherever they can. Professional, friendly, and genuinely committed to getting the best outcome. We wouldn’t hesitate to recommend Janine and the team to anyone looking for exceptional service. Thanks again!

RG
Riley Gilchrist18 May 2026

Charlotte Rubbo from IMFS was our mortgage broker. She was absolutely incredible throughout the entire process. She was always willing to help whenever we needed her and made the whole borrowing experience feel so easy and stress-free. We would definitely recommend her services to anyone looking for help with their home loan

BY
Bella yu M17 May 2026

We have used IMF Services several times over the years and have consistently received outstanding service. Our first experience was several years ago with Graeme, who I believe has now retired, and he was an absolute pleasure to work with. I hope he is enjoying his retirement. More recently, we worked with Charlotte, who also provided exceptional service — professional, prompt, and, most importantly, genuinely helpful throughout the process. When unforeseen circumstances arose, Janine, the director, stepped in to ensure everything continued smoothly and that our matter was not left unattended. Highly recommend Charlotte. A great firm with truly dedicated professionals.

Mortgage brokers in Perth compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in Perth are compared.

RankProviderRatingReviewsOpen Sat.
1Chesswork Finance★ 5,0188No
2In Mortgage & Finance Services (this page)★ 5,0175No
3The Perth Mortgage Specialist★ 5,0106No
4Ocean Edge Finance★ 5,088No
5Aussie Home Loans - Gary Zhang★ 5,054Yes
Contact
+61892281000www.imfs.com.au6/9 Cleaver St, West Perth WA 6005
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed