Regional Australia Bank

Regional Australia Bank is a member-owned bank. The Dubbo branch has supported the local community with banking services for over 55 years. The bank has over 100,000 regional Australian members. Its history includes a 1969 founding as New England Staff Credit Union and subsequent mergers.

Joanne Clarke is a Home Lending Specialist at the Dubbo branch. Joanne Clarke has worked in the financial services industry for more than 30 years. The Dubbo branch provides home loans, everyday banking, and business banking services.

Community groups and charitable organisations are prominent among the customers of this financial institution, with the support offered through its community partnership program described as making a real difference to fundraising efforts. One family group that has fundraised for a medical charity over a decade reports that moving its banking across was a positive step, crediting the program with helping attract extra funds from partners. The team at the local branch, headed by Brenda, attracts consistent praise, with customers repeatedly describing staff as welcoming, friendly and well informed, both towards them personally and towards others they observe during visits.

Service quality is characterised as exceptional, and employees are said to take proper time with each person. Reviewers also comment on internet banking across desktop and mobile, noting how easily accounts can be opened and transactions completed. The institution's regional focus is evident in feedback, with customers portraying a bank where local people support one another and where not-for-profit groups feel genuinely backed. Everyday banking customers and community organisations alike describe dependable, personable assistance alongside practical digital tools, and the partnership program remains the theme that surfaces most often.