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Black Lab Finance

Black Lab Finance

5.0(201 reviews)See reviews ↓·Bundaberg

About the company

Black Lab Finance was founded in Bundaberg. Jacob Arden is the founder and Director of Black Lab Finance. Jacob Arden holds a Business Degree and Postgraduate Certificates in Applied Law. Jacob Arden has a background in accounting, business, and banking. Jacob Arden specialises in complex lending and first-home buyers.

William Stack is an Asset Finance Broker at Black Lab Asset Finance. William Stack specialises in asset, equipment, and unsecured business loans. William Stack has over six years of experience in the finance industry. Black Lab Finance uses a 10-step process called the Lab Tested™ Method. Black Lab Finance supports LifeFlight. The firm provides mortgage broking services.

What customers say

Based on genuine customer reviews

First-home buyers, self-employed applicants and clients arranging car or personal loans feature prominently among the accounts of Black Lab Finance in Bundaberg, and the same names recur. Jacob, Jamila, William Stack and Jake are each singled out for their knowledge and patience, with several customers describing how clearly every step was explained and how promptly questions were answered. Borrowers repeatedly mention the ease of the process from assessing borrowing power through pre-approval and on to settlement, and one self-employed client notes that approval came quickly and on better terms than could be arranged independently.

Communication before and after the application is a point that comes up often, with updates supplied without prompting and calls or emails returned. Reviewers also value the personal manner of the staff, describing empathy and genuine care rather than a purely transactional relationship, and the relief of having background research and paperwork handled on their behalf. Buying a first home, refinancing and vehicle finance are the main types of work described, and the consistent theme is that a daunting process was made straightforward. Clients who had never expected to own a property credit the team with getting them there.

Black Lab Finance — Customer photo
Black Lab Finance — Customer photo

Reviews

Reviews are taken from publicly available sources.

EN
Emmily Needer2 August 2026

I cannot recommend Jamila and Black Lab Finance highly enough. From the very first conversation with Jacob through to working with Jamila, the entire experience was exceptional. Jamila brought so much empathy and genuine care to every interaction. Her personality shone through in every email. Both Jacob and Jamila were incredibly knowledgeable, patient and responsive. Every question I had was answered and every step was explained clearly. It's rare to find people who are not only exceptional at what they do, but who also make you feel genuinely cared for. Thank you.

SL
Sabrina Lauriston22 July 2026

Jacob is a fantastic person to work with! He is very passionate about what he does and guided me step-by-step, making the whole process so easy. Thanks Jacob, I can't recommend you enough!

LB
Lauren Bird7 July 2026

I’ve recently purchased a home and went to Black Lab Finance to look into my financial situation. I was supported by Jamila (Devine) with expert knowledge, incredible communication and an understanding of how significant a life decision it was that I was undertaking. It wasn’t just about numbers - I felt seen as an individual and not ‘just’ a client. The whole process was efficient and smooth, and for a first timer, I was guided every step of the way. Highly recommend in every regard.

PS
Paul Sheppard19 June 2026

I recently arranged finance through Black Lab Finance and had an outstanding experience working with Will from start to finish. Will made the entire process incredibly smooth, keeping me informed every step of the way and always being available to answer questions. His communication was excellent, and he went above and beyond to ensure everything was progressing as quickly as possible. What could have been a stressful process was made easy thanks to his professionalism, knowledge, and attention to detail. The finance was approved and settled without any issues, and Will kept me updated throughout the entire journey. It’s refreshing to deal with someone who genuinely cares about delivering great service and achieving the best outcome for their clients. I wouldn’t hesitate to recommend Will and Black Lab Finance to anyone looking for finance. Thanks again for all your help Will, it was a pleasure working with you.

AC
Allison Ceulen17 May 2026

Jacob and his team were amazing! They made the process so easy for us - from assessing our borrowing power, to pre-approval and onwards. An excellent team who deserve all the hype they get!

AS
Angela Scott1 May 2026

Jake was so easy to work with and made the whole home loan process stress free and seamless. His knowledge and expertise in the finance world is unbeatable! He has an amazing team on board, so any finance requirements, he can cover. I, 100% recommend Black Lab Finance for any home loan or personal loan. We never dreamed we would be able to own our own home, but here we are.

TH
Trina Hampson1 May 2026

Great experience working with Jacob. He was helpful, honest, and straightforward throughout the entire process. Easy to talk to, always kept us informed and most importantly assisted us in reaching our goals! I’d definitely recommend him to anyone looking for reliable and personable service.

Mortgage brokers in Bundaberg compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Bundaberg are compared.

RankProviderRatingReviewsOpen Sat.
1Black Lab Finance (this page)★ 5,0201No
2Lifestyle Mortgage Finance & Financial Planning★ 5,049No
3Fundd★ 5,046No
4Mortgage Choice Bundaberg★ 4,849No
5Raine & Horne Bundaberg★ 4,7161No
Contact
Working hours
Monday08:00–18:00
Tuesday08:00–18:00
Wednesday08:00–18:00
Thursday08:00–18:00
Friday08:00–18:00
SaturdayClosed
SundayClosed