Loan Market Warrnambool

Loan Market Warrnambool is a mortgage broking business based in Warrnambool, Victoria. Sam Arthurs began his property finance career in 2014 and has been working in the mortgage broking industry for over seven years. He holds a diploma in finance and mortgage broking and is an Associate Member of the Finance Brokers Association of Australia. He won the National Award for Regional Customer Service of the Year at the 2018 and 2019 Australian Broker Awards.

Jo Bridge joined the business in 2020 as an Administration Assistant. She has completed her Certificate IV in Finance and Mortgage Broking and has over 20 years of experience at SouthWest Credit in customer service and loan administration roles. Gary Stonehouse joined in April 2023 as an Assistant to Mortgage Brokers and has over 25 years of experience as a Senior Analyst in the banking sector at Suncorp, St George and Commonwealth Bank. Isaac Ellery joined in September 2024 as an Administration Trainee and is currently completing his Certificate IV in Business.

Anna Familar started her career with Loan Market in 2022 and won Loan Market's 'Top Performer' award in 2024. The business services clients throughout South West Victoria, including Warrnambool, Dennington, Allansford, Port Fairy, Timboon, Hamilton, Koroit, Portland and surrounds. It provides mortgage broking services, including comparing loans from over 100 lenders and assisting with loan applications through to settlement.

Warrnambool borrowers consistently credit this brokerage with turning an unfamiliar and often daunting process into something manageable, and the same staff names surface throughout their accounts. Sam and Gary are singled out repeatedly for their patience in explaining each stage, their willingness to field every question, and their promptness in replying to emails and enquiries. Jo draws similar praise, particularly from first home buyers who felt informed and supported while weighing up their options. A recurring theme is that suitable loan choices were assessed, updates were provided along the way, and the team stayed contactable from the initial enquiry through to settlement.

Buyers of homes and land note that the knowledge on hand gave them confidence they could reach their goal, while a self-described busy client appreciated having the groundwork handled without fuss. The experience is described as straightforward and efficient, with staff who make people feel valued and who exhaust every avenue in securing finance. First home buyers, in particular, give the team credit for removing stress from a process they had never navigated before, and clients point to the dependability of the answers they received.