Repeat business features heavily in reviews of Madd Loans, with several clients describing a second or third purchase handled by the same broker. Costa and Alex are mentioned for staying engaged over long periods — one reviewer took nine months to decide on a purchase and says the pair remained supportive throughout without pressure. Jun Kim, Jess Kim and Lydia come up often for investment property finance and for talking clients out of an initial plan in favour of a better-suited option. Cathie and Suzy are credited with managing a simultaneous sale-and-purchase settlement that reviewers had been warned would be stressful. Clients describe having questions answered patiently regardless of how basic, both before and after a purchase falls through. As a mortgage broker in Brisbane, Madd Loans - Mortgage Broker Brisbane holds a 5-star average from 1159 Google reviews.
Reviews
5.0 / 5 · 1159 total⭐⭐⭐⭐⭐ We had an outstanding experience with Jun Kim and Jess Kim from Madd Home Loans. From our very first meeting, they made us feel so welcome and comfortable. They took the time to understand our financial situation, borrowing capacity, and long-term goals, and explained everything in a way that was easy to understand. Initially, we were planning to purchase an investment property in Queensland while living in the ACT. However, after discussing our options with Jun and Jess, we decided that buying our own home in the ACT was the better choice. They guided us through every step of the process and helped us make the right decision for our future. Their knowledge of home loans, borrowing capacity, LMI (Lenders Mortgage Insurance), and different lenders is exceptional. Whenever one bank couldn’t meet our needs, they quickly presented other options and found a better solution. It was reassuring to know they had access to many lenders and always worked hard to achieve the best possible outcome for us. Throughout the entire process, Jun and Jess were incredibly responsive, hands-on, and proactive. They clearly explained what documents were required and made the whole loan application process smooth and stress-free. Their communication and support were outstanding from start to finish. We are now proud homeowners, and we couldn’t have achieved this without their guidance and dedication. We highly recommend Madd Home Loans, especially Jun Kim and Jess Kim, to anyone looking for a professional, knowledgeable, and genuinely caring mortgage broker. Thank you both for helping make our dream of owning a home a reality!
I recently worked with Madd Loans to refinance my mortgage, and the experience was outstanding from start to finish. After a challenging and complex refinancing journey, Madd Loans was the third brokerage I approached, and I am incredibly glad I found them. Alex and Costa took the time to understand my situation, provide clear guidance, and navigate the process with professionalism and expertise. The team was responsive, proactive, and kept me informed throughout. They took the time to explain my options, answer my questions, and made what could have been a stressful process feel straightforward and manageable. A special thank you to Alex and Costa for their dedication and support. Their communication was excellent, and they genuinely had my best interests at heart. I always felt like I was dealing with people who cared about achieving the best outcome for me rather than just processing another application. I highly recommend Madd Loans to anyone looking for a mortgage broker, whether it's for refinancing, a new home loan, or investment lending. Their knowledge, professionalism, and customer service are second to none. Thank you again for all your help.
your feedback: This is probably long overdue, but I wanted to give a huge shoutout to the team at Madloan, especially Jun and Lydia. They made my loan application such a smooth and stress-free experience and truly went above and beyond to help me secure my investment property. Their professionalism, knowledge, and support throughout the entire process were outstanding, and I always felt like they had my best interests at heart. I can’t recommend Madloan highly enough. If you’re looking for a mortgage broker you can genuinely trust, definitely get in touch with Jun and Lydia, you’ll be in great hands.
Thanks for Cathie and Michael at Madd Loans, and once again they have gone above and beyond. We honestly wouldn’t trust anyone else with our finance. Thanks to their knowledge, professionalism, and dedication, they helped us secure the finance for our dream home. They made the whole process as smooth and stress-free as possible, always keeping us informed and working hard to get the best outcome for us. Cathie and Michael genuinely care about their clients and go the extra mile every step of the way. Their communication, support, and attention to detail are second to none. We can’t thank them enough for helping make our dream a reality. If you’re looking for a mortgage broker you can trust, we highly recommend Cathie, Michael, and the team at Madd Loans. We look forward to working with them again in the future!
My partner and I had a fantastic experience with Lydia and Jun from Madd Loans. They went above and beyond throughout the entire process and made everything so much easier for us. They were always friendly, professional, and took the time to explain everything thoroughly, ensuring we understood each step. Whether we needed a last-minute meeting or a quick phone call, they were always available and happy to help. We couldn't be happier with the service we received and highly recommend Lydia and Jun to anyone looking for a mortgage broker. They are absolutely the best, and we'll definitely be using them again for our next property. Thank you both!
We used MADD when we bought our first home a few years ago and then again when we sold and bought a new property recently. Both times the process was incredibly smooth and stress free. They guided us through what is a generally pretty stressful time with a simultaneous settlement and everyone warned us about how ‘scary’, ‘stressful’, ‘why would you do that’ it would be, but it was the complete opposite thanks to Cathie, Suzy and the team at MADD. Our friends have also used MADD when buying and selling and everyone has raved about their knowledge, expertise and experience. Cathie and Suzie were always happy to answer all the questions we had and always ensured we understood. Highly recommend the team at MADD!!
I've used madd loans for 3 loans so far and they have knocked it out of the park every time. Jun and Lydia have been on top of everything and gave us the confidence to progress forward with our purchases. The broke down each stage of the buying process and explained it in simple and easy to understand language. If you are buying your first house or an investment property book a meeting this madd. I have recommended them a number friends and family who have shared similar experiences.