Beyond Bank - Greenhills

Beyond Bank is a 100% member-owned mutual bank with credit union heritage, formed more than 60 years ago. It operates branches in ACT, New South Wales, South Australia, Victoria and Western Australia. The bank provides personal, business and community banking services. Jarrad Jones is the Branch Manager of the Greenhills branch and joined Beyond Bank in September 2019. The Greenhills branch offers personal banking services, business banking, foreign exchange and an internet banking hub.

Homeowners seeking to refinance feature prominently among the accounts left for this Maitland bank, with borrowers describing a process notably smoother than what they had met elsewhere. Paula is named for keeping clients informed at every stage and for negotiating a competitive rate, an outcome customers tie directly to her involvement. Counter service attracts comparable praise, and Kath is singled out for efficient, attentive assistance, while a client of more than fifteen years reports that reasonable requests are consistently accommodated.

Alongside home loans, the branch looks after everyday banking and insurance matters, and its newer premises are described as easier for parking and more comfortable on hot days. The theme that emerges from these separate accounts is a local team that communicates clearly, follows through on commitments and treats routine enquiries with the same care as larger transactions. A number of reviews mention being kept updated throughout the process, whether the matter was a loan application or a straightforward transaction at the counter, and that consistency of attention is what they point to when explaining their continued loyalty to the branch.