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Finance by Jess

Finance by Jess

5.0(54 reviews)See reviews ↓·Wagga Wagga

About the company

Finance by Jess was founded in 2018 in Wagga Wagga. The team consists of two people. Jess Vivian is the founder, CEO, and mortgage broker. Chrissy Haylen is the Executive Assistant and joined the team in October 2022. The business has access to over 35 different lenders. Services include home loans, refinances, debt consolidation, equity release, first home buyers, and car & asset finance. Clients are served all across Australia through Zoom appointments.

What customers say

Based on genuine customer reviews

First home purchases dominate the feedback for this Wagga Wagga brokerage, with borrowers consistently describing how Jess and Chrissy turned an overwhelming process into a manageable one. Several customers note that the pair explained the finance journey patiently, answering every question without making anyone feel inexperienced, and that their advice on savings, loan options and paperwork was clear and honest. Responsiveness is a recurring theme, with clients recalling prompt replies to emails and calls and being kept informed at each stage, even when a purchase moved faster than the original timeline.

Reviewers also value the proactive approach, describing how the team pushed applications forward and removed much of the stress associated with securing a bank loan. The warmth of the service comes through too, with the two named staff repeatedly called lovely, encouraging and supportive, particularly for young couples and those buying for the first time. Settlement and moving into a new home are mentioned as satisfying conclusions to the work, and many clients say they have already referred friends and family to the business. Guidance spanning savings planning through to loan approval and purchase stands out as the practical strength.

Service establishmentLoan agencyFinance broker

Reviews

Reviews are taken from publicly available sources.

ED
Emma Daisley18 December 2025

Jess and Chrissy were absolutely amazing. They helped us purchase our first home and truly made the entire process a breeze. They took all the pressure and stress away, were incredibly responsive, and always took the time to answer every question we had. Their advice was clear, honest, and extremely helpful throughout the whole journey. Hands down the best people to deal with — we honestly couldn’t recommend them enough and are already referring friends and family.

MA
melanie anderson10 December 2025

Jess was fantastic in helping guide me from planning my savings all the way through to getting a bank loan and purchasing a house. Made everything really easy and gave me all the advice I needed. Settlement day was yesterday and I couldn’t be happier with my new house.

HW
Hayley Wade6 November 2025

Jess and Chrissy have been amazing to deal with. Nothing was a problem and they were always happy to answer my silly little questions. The girls went above and beyond to help us get our first home!! I highly recommend them.

LH
Lucy Heffernan23 October 2025

Wouldn’t go anywhere else! Myself and my husband have now got assistance from Jess and the team for the purchase of our first and second homes and the sale of our first. We are as blown away the second time around as we were the first. Jess and Chrissy are the most Amazing people, from reassurance to knowledge and expertise, the duo left no leaf unturned and we are forever grateful that they helped us through these big life moves. Thank you from the bottom of our hearts x

CM
Clare Mattingly15 August 2025

Jess and Chrissy were incredible throughout the entire process of purchasing our first home. They were always prompt, proactive and kept us moving forward, guiding us through all the paperwork and explaining everything (with a lot of patience!). Thank you both, we're genuinely so grateful and couldn’t have done it without you guys by our side!

AB
Amelia Bryant23 July 2025

Jess and Chrissy made the process of taking out our home loan so easy. Jess educated us every step of the way and made us feel so comfortable with the process! Thank you again Chrissy and Jess for all your help! Thank you for answering all our questions (even though some felt silly!). Would highly recommend to anyone!

MT
madelaine thrift16 June 2025

Personally I had an absolute wonderful experience with Chrissy and Jess, and highly recommend having the both of them apart of your team! Chrissy and Jess continued to go above and beyond for me, checking in daily and always willing to lend a helping hand. I appreciate everything they’ve done for me over this time. Again, highly recommend the girls if you are looking at buying a house!

Mortgage brokers in Wagga Wagga compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Wagga Wagga are compared.

RankProviderRatingReviewsOpen Sat.
1Loan Market Mortgage Broker Kaylene Blencowe★ 5,0100No
2Kate Powell Finance★ 5,066Yes
3Finance by Jess (this page)★ 5,054No
4HBP Finance★ 4,933No
5The Finance Collective★ 4,957No
Contact
Working hours
Monday09:00–17:00
Tuesday09:00–17:00
Wednesday09:00–17:00
Thursday09:00–17:00
Friday09:00–17:00
SaturdayClosed
SundayClosed