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First Choice Home Loans QLD

First Choice Home Loans QLD

5.0(146 reviews)See reviews ↓·Mackay

About the company

First Choice Home Loans Qld is a family-owned lenders and loan agency based in Mackay. The team has over 30 years' experience in the finance industry. The business has access to over 20 different lenders. The mortgage brokers are industry qualified and accredited, having completed their Diploma in Financial Services.

The team includes Gail Roots, Treena Huddleston, Natalie Dillon and Sarah Edwards, all Finance Specialists. The business assists with home loans, land and construction loans, investment and equity loans, refinancing, debt consolidation and professional packages. It operates under the trading name GMR Finance.

What customers say

Based on genuine customer reviews

Navigating a home loan for the first time, or refinancing an existing one, is the experience customers return to most often, and the guidance received from named brokers Gail, Treena, Natalie and Nat sits at the centre of those accounts. A recurring theme is communication across every stage, with questions answered clearly and promptly and jargon from banks and solicitors unpacked so that clients felt confident about each decision. Reviews regularly refer to that brokers set out what was required to strengthen a borrowing position, then pursued approval at a favourable rate.

Reliability and punctuality feature strongly, with the team described as organised, efficient and thorough, keeping clients informed across processes that ran for months or through busy holiday periods. Buyers describe an ordinarily stressful undertaking as straightforward and well managed, supported by advice that extended past real estate and legal matters. Friendliness and market knowledge come up often, as does a readiness to be available at short notice. Those refinancing value being offered several lender options before a smooth path through to settlement.

Financial consultantLoan agencyFinance brokerProperty investment company
First Choice Home Loans QLD — Customer photo

Reviews

Reviews are taken from publicly available sources.

TY
Tina Y. Newitt21 July 2026

Treena was a gem. She was very helpful throughout the refinancing process and always tried to give us 3 options/lenders to choose from. She was very approachable, and would answer our questions or resolve confusion in a clear and comprehensive manner. She even would message us after-hours! This was truly above and beyond what the average person would do. Much much appreciated. She tried her best to get us the best deal/lender with best interest rates. She made the process much much easier than if we were to do it ourselves! We couldn't have done it without her! The lovely hamper was a nice touch on settlement day :) Thanks Treena!

RM
Rebecca Murray3 June 2026

Treena Huddleson, This lady is the most amazing person. Treena went above and beyond to help us through the entire process, Ill be sending my entire family and friend connections through her. I cant speak highly enough of her customer service and personable approach which no other agent has had in my experience. Would 100% recomend Treena to all who are buying. We will never choose a different broker as she is the absolute best that there is and so very down to earth

KP
Kaitlin Philip28 April 2026

Best Mortgage Broker in Mackay. Gail is amazing and I would recommend her to everyone. She has excellent time management skills and never missed a beat. She went over and beyond for my partner and I, explaining everything in great detail and guiding us through each step of the way. Gail is a very genuine person who is diligent and thorough with her work. We consistently felt supported through this process with consistent communication and her friendly smile. She was always available for us to ask questions which was extremely helpful.

CM
Corey Moriarty20 April 2026

Excellent in all ways. Gail was a pleasure to deal with throughout the entire process, even though we took months between initial contact and purchasing our first home, Gail was there every step of the way to answer any questions we had and aid in any way possible.

KM
Kelsey Moulds9 April 2026

Positive and efficient . Gail was the best contact we could have to go through the process of buying our first property. Gail was positive throughout the entire process and no question was a silly question which gave us confidence. Gail communicated efficiently and we felt comfortable to reach out to her for anything we were unsure about or even just to double check. We highly recommend Gail to help with the mortgage process.

BA
Brenden Aslette1 April 2026

Great Experience! Gail was wonderful! She was organised, efficient, knowledgeable and a great communicator. From the first conversation we had, we knew we could trust Gail to help us out with our new property purchase. She kept us up to date during the whole process and from our side it was all relatively simple. We would recommend Gail to anyone looking for a great mortgage broker! It took a weight off of our shoulders during a very busy time.

RH
Raele Hastings24 March 2026

Excellent broker, highly recommend . Gail was amazing in all aspects of our journey to buying our first home. Very helpful, answered every question or concern we had, made the whole house buying experience that bit less stressful. Very highly recommend Gail for other people looking for a broker would definately be using her again in the future.

Lenders & loan agencies in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Action Finance Mortgage Solutions★ 5,0188No
2First Choice Home Loans QLD (this page)★ 5,0146No
3Home Loans Mackay★ 5,027No
4Gardian Finance★ 4,931No
5Aussie Home Loans Mackay★ 4,9140No
Contact
Working hours
Monday09:00–16:30
Tuesday09:00–16:30
Wednesday09:00–16:30
Thursday09:00–16:30
Friday09:00–16:30
SaturdayClosed
SundayClosed