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Home Loans Mackay

Home Loans Mackay

5.0(27 reviews)See reviews ↓·Mackay

About the company

Home Loans Mackay is a lender and loan agency operating in Mackay. The business offers tailored finance solutions for home, refinancing, business, and equipment loans. It provides access to over 70 lenders. The legal entity is Mackay Finance Pty Ltd ATF Symons and Smith Family Trust.

What customers say

Based on genuine customer reviews

In Mackay, Home Loans Mackay draws consistent praise for Elisa, whose expertise, patience and transparent communication shape the feedback. Various customers describe the loan process as straightforward and stress free, noting that each stage is explained clearly and that updates arrive regularly from application through to settlement. Her willingness to think creatively around individual circumstances recurs, particularly among first home buyers.

Beyond home loans, the business handles refinancing and car finance, and reviewers note that these requirements receive the same attention. An observation shared by more than one reviewer is the personal involvement, with clients feeling supported during the transaction and afterwards, when follow-up calls and emails confirm everything remains on track. Tracey is also named for her part in a smooth first home purchase.

The team is repeatedly described as accessible, responsive and genuinely invested in achieving a strong outcome for each borrower. Reviewers value the clarity of the advice, the absence of pressure and the speed at which applications progress. Clients frequently express their intention to return for future lending needs, citing ease of communication and confidence that their situation is understood. The recurring theme is a service that turns a daunting financial commitment into a manageable and even enjoyable experience.

Reviews

Reviews are taken from publicly available sources.

SS
Sheridan Smith19 April 2026

Elisa and Tracey made our first home buying experience a breeze. Everything was done extremely fast and they met every need we had for buying our home. They made sure to keep us updated with everything that was happening during the process and even called/emailed during the week in waiting periods to check on us and make sure we were happy with everything. I couldn’t recommend Elisa more to anybody, she really goes above and beyond for you and makes this process as simple for you as possible! Thank you again for your amazing service.

ES
Emma Smith23 March 2026

If I could give more than 5 stars I would. Was on the brink of selling my property after a separation and bad advice from another broker before meeting Elisa. In my case it was exactly 4 weeks between the initial meeting til settlement and was an easy process. Would highly recommend.

CL
Corey Laffin11 December 2025

WE can't Thank Elisa @ Mackay home loans and Darren @vision real estate enough. buying a house in this market felt like an unachievable dream. Not only did Elisa make it so easy but far exceed due dates whist walking us though the whole process, highly recommend.

PA
Peter Aitken22 November 2025

⭐️⭐️⭐️⭐️⭐️ Above and Beyond – A Truly Personal Experience I recently refinanced my home loan through Elisa @ Mackay Home Loans, and I honestly can’t speak highly enough of her. From the first conversation, Elisa made me feel supported and reassured. She took the time to understand my situation, what I needed, and what would make the process easier for me. Throughout the refinance, she stayed in touch, explained everything in a way that actually made sense, and never once made me feel rushed or overwhelmed. It genuinely felt like she cared about getting the best possible result for me—not just ticking boxes. Her attention to detail, her patience, and her commitment to helping me get a better outcome was incredible. I always knew exactly where things were at, and that level of communication made the whole experience stress-free. I’m extremely grateful for everything Elisa did. If you want someone who treats you like a person, not a number, and who truly goes above and beyond, Elisa @ Mackay Home Loans is the one you want in your corner. Peter Aitken

RF
Rebecca Flindall6 November 2025

I’ve had the smoothest fastest and easiest time buying my first home with the help of Elissa. She made the process simple and stress free, I felt the experience was so personal and I felt supported every step of the way and even after, I could not recommend her enough. AMAZING

G
Gary&Jenny3 September 2025

Elisa was amazing. From the first appointment through to our refinancing settlement and even aftercare. She went above and beyond to secure the best deal for us. It was refreshing to have someone that tells it like it is and gives great advice. Would recommend Elisa to anyone looking at their financial needs. Will certainly use Home Loans Mackay in the future.

BM
Belinda Moloney2 July 2025

We cant thanks Elisa enough for the incredible support she gave us throughout our entire property journey. From the very beginning she went above and beyond - always available, always patient and always on top of everything. What could have been a stressful process was made completely seamless and stress free, thanks to her guidance and expertise. Elisa truly cares about her clients and made us feel supported every step of the way. Absolutely fabulous, highly recommend.

Lenders & loan agencies in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Action Finance Mortgage Solutions★ 5,0188No
2First Choice Home Loans QLD★ 5,0146No
3Home Loans Mackay (this page)★ 5,027No
4Gardian Finance★ 4,931No
5Aussie Home Loans Mackay★ 4,9140No
Contact
+61477681751www.mackayhomeloans.com.au1/320 Shakespeare St, East Mackay QLD 4740
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed