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Mortgage Ezy Home Loans

Mortgage Ezy Home Loans

4.7(816 reviews)See reviews ↓·Gold Coast

About the company

Mortgage Ezy is a non-bank lender operating throughout Australia. Founded in 2001, the company provides owner occupier and investment loans. Borrowers are assessed on their individual merits. The legal entity is Mezy Assets Pty Ltd, trading as Mortgage Ezy.

What customers say

Based on genuine customer reviews

Mortgage Ezy Home Loans attracts consistently favourable feedback from borrowers across the Gold Coast and further afield, with reviewers emphasising the clarity and care of its home loan service. Multiple accounts describe the process as smooth and stress-free, noting that the team takes time to explain mortgage options and each step of the application so decisions feel well informed.

Named staff recur in accounts: Juliet Jepkosgei is praised for her thorough guidance on offset arrangements and direct debits, Sharon Adhiambo for promptly handling rate reviews, and Grace Muiruri for friendly, patient help with portal and account questions. Reviewers frequently point to responsive communication before and after settlement, with regular updates and quick answers to queries. The service extends to investment property purchases and SMSF investment lending, and customers describe these transactions as efficient and well managed.

A theme running through the feedback is the professionalism and attention to detail of the client care team, which reviewers say gave them confidence throughout. Competitive interest rates are noted, yet the standout is the willingness to help without long waits, including assistance retrieving misplaced signed loan documents. Honest, transparent dealings without hidden surprises complete the picture, and the experience leaves borrowers comfortable recommending the service for reliable mortgage advice.

Loan agencyMortgage broker

Reviews

Reviews are taken from publicly available sources.

JS
Jatinder Singh7 August 2026

I've been with Mortgage Ezy for the past two years, and my experience has been excellent. Their interest rates are competitive, but what really sets them apart is their outstanding customer service. Whenever I've had a question or needed assistance, the staff have always been helpful, knowledgeable, and easy to reach without long wait times. Recently, I urgently needed copies of my signed loan documents after I had misplaced them. I contacted customer service, and Linsey Chesoli immediately understood the urgency of my request. She was professional, efficient, and emailed the documents to me within five minutes. Her prompt assistance made the whole process stress-free. It's rare to find a company that consistently provides both great rates and exceptional customer support. I highly recommend Mortgage Ezy to anyone looking for a reliable lender with a team that genuinely cares about their customers. Jatinder

RM
rodney milne5 August 2026

I gave 3 stars basically because of their client care team are always friendly, knowledgeable and willing to answer my questions. But the lender systems this outdated, inflexible and very strict with all the procedures. I have to go through so many documents and verifications from each stage just to prove who I was. It should be mortgage Hard rather than Ezy.

ST
SMSF Terrell8 July 2026

MEZY has been our SMSF lender for years. Very happy with the service which due to the legalities has a few constraints which they've worked around very well to make transactions simple. Rates are competitive and the service team is always friendly, responsive and efficient. Happy days! :)

VD
Victor de Leon18 June 2026

My request for the rate review was processed without any delays, the request been processed on time. I am writing this to give my feedback to Sharon Adhiambo - Client Care Specialist, thanks for your support and time it’s very much appreciated. Thanks mortgage ezy as you have a wonderful employee.t

JN
Jay Nandan18 June 2026

I have been with Mortgage Exy Home Loans for the past year and have been very happy with their service. The team is professional, responsive, and always willing to help with any questions or concerns. Their customer service has been excellent throughout the entire process, making everything smooth and stress-free. They take the time to explain options clearly and provide prompt support whenever needed. I highly recommend Mortgage Exy Home Loans to anyone looking for reliable mortgage services and outstanding customer care.

TB
Truesepticeye BRO3 June 2026

I had a positive experience with mortgage ezy (mezy) throughout the home loan process. the team was knowledgeable, responsive, and took the time to explain the different mortgage options available to me. they made what can often be a complicated process much easier to understand and managed everything efficiently. communication was generally excellent, and I felt supported from application through to settlement.

DS
Dayanand Shetty2 June 2026

Greetings, Just wanted to say how easy it was dealing with Mortgage Ezy. Communication was outstanding throughout the process, with regular updates and prompt answers to any questions I had. Their professionalism, attention to detail, and customer-focused approach gave me confidence that I was in good hands. I would highly recommend Mortgage Ezy to anyone looking for reliable mortgage advice and exceptional service. Thank you to the team for making my home financing journey smooth and successful. Many Thanks Dayanand

Mortgage brokers in Gold Coast compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Gold Coast are compared.

RankProviderRatingReviewsOpen Sat.
1Loan Market Neo - Mortgage Broker Gold Coast★ 5,0268No
2Blackk Mortgage Brokers Gold Coast★ 5,0157No
3hfinance - Gold Coast Mortgage Broker★ 5,051No
4SW Brokerage Mortgage Brokers Gold Coast★ 4,946Yes
5Mortgage Ezy Home Loans (this page)★ 4,7816No
Contact
+61755543333mezy.com.au7/42 Bundall Rd, Bundall QLD 4217
Working hours
Monday08:00–18:00
Tuesday08:00–18:00
Wednesday08:00–18:00
Thursday08:00–18:00
Friday08:00–18:00
SaturdayClosed
SundayClosed