Reviewers of Mortgage Ezy Home Loans describe an established client care team rather than a single broker relationship, with Sharon Adhiambo mentioned repeatedly for processing rate reviews without delay and for general account support. Juliet Jepkosgei is credited with explaining the technicalities of direct debit and offset account setup, a process reviewers say differs from other lenders and needed careful walking-through. Grace Muiruri comes up for helping clients navigate the online portal after settlement, particularly around SMSF investment loans, which several long-standing clients say the company has served well despite the added legal constraints involved. Reviewers who have been with the company for years describe ongoing responsiveness rather than a one-off transaction. As a mortgage broker in Gold Coast, Mortgage Ezy Home Loans holds a 4.7-star average from 816 Google reviews.
Reviews
4.7 / 5 · 816 totalI've been with Mortgage Ezy for the past two years, and my experience has been excellent. Their interest rates are competitive, but what really sets them apart is their outstanding customer service. Whenever I've had a question or needed assistance, the staff have always been helpful, knowledgeable, and easy to reach without long wait times. Recently, I urgently needed copies of my signed loan documents after I had misplaced them. I contacted customer service, and Linsey Chesoli immediately understood the urgency of my request. She was professional, efficient, and emailed the documents to me within five minutes. Her prompt assistance made the whole process stress-free. It's rare to find a company that consistently provides both great rates and exceptional customer support. I highly recommend Mortgage Ezy to anyone looking for a reliable lender with a team that genuinely cares about their customers. Jatinder
I gave 3 stars basically because of their client care team are always friendly, knowledgeable and willing to answer my questions. But the lender systems this outdated, inflexible and very strict with all the procedures. I have to go through so many documents and verifications from each stage just to prove who I was. It should be mortgage Hard rather than Ezy.
MEZY has been our SMSF lender for years. Very happy with the service which due to the legalities has a few constraints which they've worked around very well to make transactions simple. Rates are competitive and the service team is always friendly, responsive and efficient. Happy days! :)
My request for the rate review was processed without any delays, the request been processed on time. I am writing this to give my feedback to Sharon Adhiambo - Client Care Specialist, thanks for your support and time it’s very much appreciated. Thanks mortgage ezy as you have a wonderful employee.t
I have been with Mortgage Exy Home Loans for the past year and have been very happy with their service. The team is professional, responsive, and always willing to help with any questions or concerns. Their customer service has been excellent throughout the entire process, making everything smooth and stress-free. They take the time to explain options clearly and provide prompt support whenever needed. I highly recommend Mortgage Exy Home Loans to anyone looking for reliable mortgage services and outstanding customer care.
I had a positive experience with mortgage ezy (mezy) throughout the home loan process. the team was knowledgeable, responsive, and took the time to explain the different mortgage options available to me. they made what can often be a complicated process much easier to understand and managed everything efficiently. communication was generally excellent, and I felt supported from application through to settlement.
Greetings, Just wanted to say how easy it was dealing with Mortgage Ezy. Communication was outstanding throughout the process, with regular updates and prompt answers to any questions I had. Their professionalism, attention to detail, and customer-focused approach gave me confidence that I was in good hands. I would highly recommend Mortgage Ezy to anyone looking for reliable mortgage advice and exceptional service. Thank you to the team for making my home financing journey smooth and successful. Many Thanks Dayanand