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My Home Loan

My Home Loan

4.9(172 reviews)See reviews ↓·Sydney

What customers say

Based on genuine customer reviews

Sydney clients of this mortgage brokerage repeatedly highlight the speed and clarity of the loan process, with several describing pre-approval achieved in a matter of days and finance arranged in a short period. Reviewers consistently name Darren, Helen, Yillen, Celine and Rebecca, praising their responsiveness and the way each enquiry receives a prompt reply, often outside standard office hours.

A point that comes up often is the proactive communication: borrowers describe regular updates, summaries of key points and clear action plans that leave them informed at every stage. Customers also mention the care taken with documentation, including double-checking paperwork and explaining the various options for both new home loans and refinances. The team is described as patient and knowledgeable when comparing loan structures and rates, selecting plans suited to individual situations and working to maximise borrowing outcomes.

Several reviewers note that problems or unexpected questions were handled efficiently, with refinancing and first-home purchases both cited as smooth experiences. The friendly and professional manner of staff, together with an orderly and streamlined application process, is credited with making what could be a stressful undertaking feel manageable. Clients frequently say they would return for future mortgages and refinance discussions, with the thorough advice on loan options a recurring theme.

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Reviews

Reviews are taken from publicly available sources.

FX
Fan Xu16 March 2026

Great team! Helen and Darren were extremely helpful and made the whole approval process very smooth.

LM
Linda meng9 March 2026

We had a fantastic experience working with our broker Helen. She was professional, knowledgeable, and incredibly responsive throughout the entire process. Helen took the time to clearly explain every step and made what could have been a stressful process feel smooth and straightforward. Her attention to detail and dedication to helping us find the best solution really stood out. Whenever we had questions, she was always patient and quick to respond. We truly felt that she had our best interests at heart. We highly recommend Helen to anyone looking for a reliable and trustworthy broker. Thank you for your outstanding support!

CL
chiong lim chew10 December 2025

Darren and Helen are amazing. They were responsive and efficient trying to work on getting the best outcome for my application. Will definitely stick to them for my next project.

TC
Tommy Coffey14 November 2025

Working with Helen at My Home Loan was an absolute pleasure from start to finish. Her comprehensive and responsible approach made the entire home-buying journey stress-free and seamless. Helen was exceptionally responsive, always replying promptly to my questions – no matter how small. She paid impeccable attention to detail, double-checking every document and ensuring nothing was overlooked. Her timely updates kept me informed at every stage, and her clear, accurate guidance helped me navigate complex loan options with complete confidence. Thanks to Helen’s professionalism and genuine care, we successfully settled on our dream property on time and without a single hiccup. If you want a loan specialist who truly partners with you and makes the process enjoyable and worry-free, Helen is the one. Highly, highly recommend!

DE
deng Eric14 November 2025

My Home Loan is a very professional team! Special thanks to the two brokers from My Home Loan, Darren and Helen. Before i am prepare to refinance my currency home loan, I consulted Darren about our current situation. He selected the most suitable plan for me. Helen always follow-up and response quickly during the application period. She always friendly and patient. Thanks you.

JL
Jack Li8 October 2025

My Home Loan is a very professional team! They work closely with us, and get our finance ready in a very short period. My Home Loan will be our first choice in the future!

RC
Roxy C-DV13 June 2025

Special thanks to the two brokers from My Home Loan, Darren and Yillen. Before preparing to buy a house, we consulted Darren about our current situation. He selected the most suitable plan for us, maximized the refinance and new home loan, and everything went smoothly. We feel very assured to choose their company for the loan.

Mortgage brokers in Sydney compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 9 businesses in this category in Sydney are compared.

RankProviderRatingReviewsOpen Sat.
1XIN Mortgage★ 5,0934No
2Unconditional Finance Mortgage Brokers Sydney★ 5,0419Yes
3Atelier Wealth Mortgage Brokers★ 5,0384No
4Efficient Capital Solutions - Mortgage Brokers in Sydney | Home Loans in Sydney★ 5,0244No
5Grab Home Loans★ 5,0224No
9My Home Loan (this page)★ 4,9172Yes
Contact
+611300990166myhomeloan.com.auSte 1101 Level 11/570 George St, Sydney NSW 2000
Working hours
Monday09:00–18:00
Tuesday09:00–18:00
Wednesday09:00–18:00
Thursday09:00–18:00
Friday09:00–18:00
Saturday10:00–17:00
SundayClosed