Reviewers of Top One Finance describe a team of brokers, including Saroj, Tedjo, Andy, Haris, Edrick and Irwan, who are named again and again for guiding first-home buyers and refinancing clients through the loan process. Clients repeatedly mention brokers comparing options across multiple lenders and explaining interest rates, fees and overall costs in plain language before documents are submitted. Several reviewers describe settlement hiccups being met with calm, frequent updates rather than silence, and one long-standing client notes using the firm since 2018 for ongoing advice on rate changes. First-home buyers in particular describe patient, judgement-free answers to basic questions. As a mortgage broker in Melbourne, Top One Finance holds a 5-star average from 330 Google reviews.
Reviews
5.0 / 5 · 330 totalOutstanding service from start to finish! The team was incredibly helpful, professional, and genuinely committed to achieving the best outcome for us. They were always available to answer our questions, kept us updated throughout the process, and made everything easy to understand. I would highly recommend this company to anyone looking for reliable and trustworthy brokerage services. Thank you to the team for your outstanding service and support.
We had an amazing experience working with Andy and Ricky from Top One Finance. From the very beginning, they were incredibly helpful, professional, and genuinely invested in helping us achieve the best possible outcome. What stood out most was the personal level of service they provided. We never felt like just another client; they took the time to understand our situation, answer all our questions, and guide us through every step of the process. Their communication was excellent, and they were always available whenever we needed assistance. The entire experience was smooth, stress-free, and well-organized. Everything was handled efficiently, and there were no hiccups or unexpected issues along the way. Their knowledge of the lending process and attention to detail gave us confidence throughout the journey. Andy and Ricky went above and beyond to make sure we were comfortable and informed, and their dedication to customer service truly exceeded our expectations. I highly recommend Top One Finance to anyone looking for a mortgage broker. If you're after a team that is professional, knowledgeable, responsive, and genuinely cares about their clients, Andy and Ricky are the people to speak with. Thank you both for making what could have been a complicated process such a positive and seamless experience.
Saroj from Top One Finance was exceptional throughout our entire loan process. He was highly knowledgeable, professional, and always willing to answer our questions. His guidance made the process smooth and stress-free, and he kept us informed every step of the way. We truly appreciated his expertise, patience, and dedication to helping us achieve the best outcome. Highly recommend Saroj and the team at Top One Finance for anyone seeking reliable financial advice and support.
I had an excellent experience working with Top One Finance, Andy and one of his team mate, Mariana. From the beginning, they were diligent, professional, and committed to helping me secure the right finance for my property purchase. Mariana guided me through every step of the loan application process, explained everything clearly, and worked hard to ensure my finance approval was completed smoothly and on time. Her attention to detail and proactive communication made the entire process stress-free. I would highly recommend them to anyone looking for a reliable and knowledgeable mortgage broker.
have been dealing with Andy and the team at Top One Finance since 2016, and I couldn’t be happier with their service. Andy is extremely professional, knowledgeable, and always goes above and beyond to help. Over the years, the team has consistently provided honest advice, excellent communication, and a smooth, stress-free experience. What sets them apart is their dedication to their clients and their ability to find the best solutions tailored to individual needs. Their attention to detail, reliability, and outstanding customer service have earned my trust time and time again. I highly recommend Andy and the entire Top One Finance team to anyone looking for finance professionals who genuinely care about their clients and deliver exceptional results.
I can't recommend Tedjo highly enough. Buying our first home was honestly overwhelming, here's so much you don't know, and we weren't sure what we were even meant to be looking for. Tedjo guided us through every step and worked hard to get us the best interest rate possible. He was incredibly patient with us and always attentive, no matter how many questions we threw his way. When our settlement ran into some issues, he handled it calmly and professionally. He never let us feel out of the loop, any time something changed, he let us know straight away. Beyond his expertise, Tedjo is a genuinely kind and caring person. His advice was always thoughtful, and you can tell he actually cares about the people he's helping, not just the transaction. If you're after a broker who's reliable, knowledgeable and compassionate, Tedjo is the one. Thank you so much!
As first home buyers, my partner and I really had no idea where to start and Tedjo made the whole process so much easier. He took the time to walk us through everything and helped us find the best interest rate for our situation, never once making us feel like our questions were silly. We appreciate how patient and attentive he was throughout. We hit a few hiccups with settlement, and Ted was right on top of it, he kept us informed and reached out the moment there was any update, so we were never left in the dark or stressing. On top of being knowledgeable, he was genuinely compassionate and gave us great advice along the way. We always felt like he had our best interests at heart. Highly recommend Tedjo to anyone, especially other first home buyers who feel a bit lost. Thank you for everything!