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Gardian

Gardian

4.3(130 reviews)See reviews ↓·Mackay

About the company

Gardian is a family-owned finance and commercial broking business based in Mackay. The company was founded by the Phillips family in 2000 and has been in business for over 26 years. Gardian employs more than 70 staff and has served over 25,000 clients. It has donated over $2.6 million to the community.

Denise Phillips is Managing Director and Owner, Ben Phillips is Owner and Director, Ben Kerrisk is Owner and Director of Gardian Real Estate, and Luke Phillips is Owner and Director of Gardian Insurance. Gardian provides finance, insurance, financial planning, property management, real estate services and commercial expertise, and Gardian Finance has access to more than 30 lenders.

What customers say

Based on genuine customer reviews

Property investment, mortgage lending and insurance broking sit alongside commercial and industrial real estate among the services customers associate with this Mackay business, and the reviews consistently highlight the same strengths. Purchasers repeatedly describe a smooth path to owning a home, with agents such as Ryan, Mick and Hayley Wynn named for prompt replies to calls and emails, clear updates across every stage of a purchase, and a willingness to go further than expected, including tracking down where previous owners had bought floor coverings.

Tenants tell a similar story: inspections and bond returns are handled speedily and fairly, maintenance requests are answered quickly, and questions are met with patience and plain explanations. Several reviewers note the friendly and professional manner of staff encountered at open homes over long property searches.

The firm's community work through family fun days and hospital foundation events, and its sponsorship of children's causes, comes up often as a valued part of its local presence. A recurring theme is the ease of moving from buying a property into tenancy and property management under the same roof, with long-standing clients marking 25 years of dealings. The closing notes centre on the care shown by property management staff such as Hayley Wynn.

Business centerCar finance and loan companyCommercial real estate agencyFinancial plannerIndustrial real estate agencyInsurance broker

Reviews

Reviews are taken from publicly available sources.

LM
Liv Mc Daid15 June 2026

Would give 0 stars if I could. We’ve been dealing with ongoing mould issues for months, and the lack of communication has been beyond frustrating. Emails have gone unanswered, promised call-backs never happened, and we’ve constantly had to chase for updates ourselves. Even now, we still can’t get a clear timeframe as to when the repairs will actually be completed. In the meantime, we’re expected to continue living in a property with huge holes in our ceilings and ongoing mould concerns, with no answers as to when this will be resolved. No tenant should be left living in these conditions or expected to just wait indefinitely. The entire process has been stressful, exhausting and handled incredibly poorly. I genuinely hope no one else has the same experience we have had.

JG
john glasgow28 November 2025

The Family Fun Day was a great experience, lots of activities to keep the kids entertained. The jumping castles were thoroughly enjoyed by all till the end of day. Good variety of food outlets. Multiple prizes to be won from many supporting businesses.

DL
Debbie Leeson10 June 2025

Fun Day at BB Stadium, Children Hospital Foundation. The day lovely day sponsored by the Gardian, the ladies were willing to help us with setting up our stall. Thank you for making it a fantastic day for the children & everyone looked like they were all enjoying themselves .

MF
Matilda Feddersen9 June 2025

Gardian helped us buy our first home and made the process so smooth and easy. Highly recommend them. I just recently went to the Mackay Hospital Foundation Day and won a prize from entering their competition. The event was great for the kids and such an awesome initiative for giving back to the community. Thanks Gardian!

JC
j cole5 June 2025

We recently went to Gardian's family fun day at the BB Print Stadium. This is our 3rd year attending this event. 💙 It's great to see so many families enjoy the day out. The kids always have a great time, and it's all for a great cause. We hope that gardian continues this awesome event in the future!

DH
Dominick Hawkes3 June 2025

Heaps of fun for the kids and the adults who haven't lost the kid inside themselves. Games, face painting, free rides to bring up all the food you stuffed down.😜 And a great chance to win some cool prizes 20$ got me six tickets that won me and my small family a Nintendo switch.

SV
Sathish Venkata Meka (Sash)28 March 2025

Cheers to 25 years! Have had a great experience buying through Gardian - hats off to the team for a seamless transition to owning the property. I've signed up with Gardian for tenancy & looking forward to the same with Gardian's tenancy management too :)

Finance & commercial brokers in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 3 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Lifestyle Finance Mackay★ 5,044No
2Cutting Edge Finance - Mortgage Broker★ 5,017No
3Gardian (this page)★ 4,3130No
Contact
+61749577424www.gardian.com.au/en/home11/13 Gordon St, Mackay QLD 4740
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed