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Great Start Financial

Great Start Financial

5.0(138 reviews)See reviews ↓·Townsville

About the company

Great Start Financial is a financial services business specialising in home and investment lending. The business is located in Townsville, North Queensland, and services customers in Kirwan, Jensen, Aitkenvale, Bohle Plains, Hermit Park and surrounding suburbs. It offers home loans, investment loans, refinancing, car loans, and personal loans. Natalie Sleeman is a mortgage broker at Great Start Financial.

She started her own brokerage firm in July 2015, having worked in the banking industry since 2005, where she rose to become a bank manager with one of the big 4 banks. Lisa Kefford is also a mortgage broker at the firm. She joined the team at the end of September 2020, after working in the legal industry since 1998, with experience in property conveyancing. Great Start Financial has access to over 90+ banks and lenders.

What customers say

Based on genuine customer reviews

Home loans, refinancing and finance for a second property are the scenarios that surface most often in feedback for this Townsville lender. Natalie and Lisa are named repeatedly, with reviewers describing them as patient, knowledgeable and genuinely focused on the borrower's goals rather than the figures alone. Clear explanations at every stage are a common thread, particularly for one buyer juggling owner-occupied and investment lending, and several customers note that queries were answered promptly regardless of how small they seemed.

Frequent, candid updates by phone and email also come up again and again, and clients describe the journey as smooth, quick and largely free of stress. A willingness to safeguard the customer's interests stands out, including an account of concessions being uncovered that the borrower had not realised were available. Repeat business is commonplace, with clients returning for a refinance, a new build or a caravan purchase and passing the service on to family and friends. The recurring theme is approachable, expert guidance that makes a complicated borrowing process feel manageable, from first home purchase through to the next stage of finance.

Great Start Financial — Customer photo

Reviews

Reviews are taken from publicly available sources.

AB
Allison Brewer2 August 2026

Natalie was our Broker when we built our dream home 🏚️ 3 years go! Now coming out of our fixed period we contacted Nat again!! Prompt Service, care, convenience, financial advice is excellent! 10 out of 10 for Nat and team. Thank you Great Start Financial, much appreciated🏚️ 2026 Time to finance a Caravan, prompt hassle free service once again, thank you Nat and team, best broker ever!!

AP
Anna Power27 July 2026

Natalie made buying our dream home a breeze! She was prompt, professional and incredibly knowledgeable. Natalie found us the best loan as well as helping us find exemptions we wouldn’t have known we were entitled to. Every step of the way, she was quick to return a call or email. Nothing was ever a problem or drama, Natalie had all the answers. Natalie’s approach is professional but so warm and down to earth. She had our little family’s best interests at heart. She organised what would have otherwise been chaos into an easy, streamlined buying process. Anyone still deciding who to use for a broker, this is your sign to call Nat!

KW
Kristal Watkins24 June 2026

"Thank you, Lisa, for helping us find and secure our beautiful second home! Working with you again has been an absolute pleasure. We really value your honesty and the way you always looked out for our best interests. Thank you for making what can be a complex process so seamless. We highly recommend Lisa to anyone looking for a dedicated and trustworthy broker!"

JP
Jasmine Pegg18 June 2026

Natalie was fantastic ! She is incredibly helpful, easy to deal with and made the entire home loan process smooth and stress-free. She took the time to understand what was important to us and presented a range of great options that suited our needs. We secured a home loan with all the features we were looking for. The process was fast, seamless, and stress-free. highly recommend to anyone looking for expert mortgage advice and support !

PH
Phillip Harris10 June 2026

Our recent purchase of a house was somewhat complicated by the combination of Owner occupied and investor. Natalie went to every length and effort to make the process as smooth as possible. This was supported by prompt, honest and frequent communication.

DG
Daniel Glasby3 June 2026

Lisa made this process incredibly easy, maintaining consistent communication and assistance where required. We would absolutely work with Lisa again in the future.

KM
kyh mye16 April 2026

Highly Recommended! Nat made the process from start to finish easy, understandable and very professional. If you are looking for a Broker, consider going with Natalie at Great Start Financial!!

Lenders & loan agencies in Townsville compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Townsville are compared.

RankProviderRatingReviewsOpen Sat.
1Loan Market Edge★ 5,0207No
2Loan Market - Rob McDougall★ 5,0168No
3Great Start Financial (this page)★ 5,0138No
4Heart Mortgage Services★ 5,032No
5Mortgage Choice in Townsville - David Lynam★ 4,610No
Contact
Working hours
Monday08:00–17:30
Tuesday08:00–17:30
Wednesday08:00–17:30
Thursday08:00–17:30
Friday08:00–17:30
SaturdayClosed
SundayClosed