Mel is named in most reviews of The Brokerage, often paired with Mitchell, Jackson or Hazel, for handling first home purchases and repeat refinancing for returning clients. Hunter Zacka and Andrew Ready are separately credited with commercial and business lending, including one reviewer who describes traditional banking options falling short before The Brokerage found a workable path to support business growth. One self-employed client describes uncertainty about documentation requirements being resolved through Mel's guidance on a second loan for a house renovation. Reviewers mention updates continuing through to settlement and, in some cases, ongoing contact afterward to confirm everything remained on track. As a mortgage broker in Brisbane, The Brokerage holds a 5-star average from 283 Google reviews.
Reviews
5.0 / 5 · 283 totalI was recommended The Brokerage from a close friend when looking to purchase my first home, Mel & Jackson were awesome to deal with & made the process very easy! Thanks Team!
Thank you, Hazel and Mel. Professional, responsive and knowledgeable as always. This is the second time I've used The Brokerage, and they didn't disappoint.
I couldn’t be happier with the help from Mel. Buying a home can be stressful, but Mel made the whole process feel so much easier. She was always there to answer my questions, kept me in the loop, and made sure everything stayed on track. Her knowledge and support gave me confidence every step of the way. I'd happily recommend Mel to anyone looking for a mortgage broker who's friendly, easy to deal with, and genuinely cares about helping you get the best result. Thanks again, Mel!
We recently purchased our first home and couldn’t have asked for a better mortgage broker than Andrew Ready. From the very beginning Andrew was incredibly knowledgeable, supportive and always willing to answer any questions we had no matter how big or small. As first home buyers the process felt overwhelming at times but Andrew made everything so much easier to understand and guided us through each step with patience and professionalism. His communication was excellent, he kept us updated throughout the entire process and nothing ever felt like too much trouble. We always felt confident knowing Andrew was in our corner, working hard to find the best outcome for our family. We are so grateful for all of his help in making our dream of home ownership a reality. If you’re looking for a mortgage broker who genuinely cares about his clients and goes above and beyond, we couldn’t recommend Andrew highly enough! We will continue to recommend Andrew to our friends and family without hesitation and will absolutely be returning clients if we ever need his assistance again. Thank you Andrew, for helping us secure our first home!
Exceptional service from start to finish. We recently settled our loan and are incredibly happy with the seamless, stress-free experience. Nick and Mel provided outstanding communication throughout, explaining everything clearly and making the process incredibly easy. I highly recommend them to anyone seeking assistance with a home loan.
I had been referred by a friend to Melanie Smith for the purchase of my first home. My experience with her, Dana and Hazel was amazing. Not only did they make the process simple and all I had to do was sit back, but they met deadlines as promised and not once did they underdeliver on something. As a young first home buyer, almost everything was unknown to me but the team took care of me and guided me every step of the way!! Couldn't thank them enough. If you choose The Brokerage, you choose to be taken care of by an amazing and extremely qualified team.
We had an incredible experience with The Brokerage. Jackson Morgan was great to work with, he made the process of changing banks so simple and chased down a fantastic deal for us. We highly recommend these guys