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Action Finance Mortgage Solutions

Action Finance Mortgage Solutions

5.0(188 reviews)See reviews ↓·Mackay

About the company

Action Finance Mortgage Solutions is a mortgage brokerage in Mackay. The business works with multiple lenders. It offers a discovery phone call as the first step in its process. After assessing client information, it provides tailored recommendations. The business lodges loan applications with the client's chosen lender. It stays in touch with clients after settlement to check if the loan still suits their needs.

What customers say

Based on genuine customer reviews

Action Finance Mortgage Solutions has built a strong reputation in Mackay for guiding clients through home loan and mortgage applications, and the feedback consistently highlights the team's expertise and supportive approach. Karen is the staff member most frequently named, with reviewers repeatedly describing her as knowledgeable, patient and proactive. Several customers note that she explained each step of the mortgage process clearly and made what could have been a stressful experience feel straightforward, particularly for first home buyers navigating unfamiliar territory.

Greg and Dana are also mentioned regularly, praised for keeping clients updated on the progress of their applications and for actioning matters quickly. A point that comes up often is the personalised service and the sense of genuine care clients felt throughout their journey, with many noting that questions were answered promptly and thoroughly.

Clients also value the team's ability to secure favourable loan terms, with one customer highlighting advice that led to fixing loans ahead of rising interest rates. Reliability, timeliness and clear communication before and after approval feature across the accounts, as does the friendly and approachable nature of the whole team. The willingness to take extra calls and accommodate clients around busy schedules is described as making a meaningful difference to those managing demanding work and family commitments.

Action Finance Mortgage Solutions — Customer photo

Reviews

Reviews are taken from publicly available sources.

GG
Gemma Groome27 February 2025

An exceptional, efficient and professional service from Karen and the Action Finance team. Karen truly went above and beyond to ensure we were supported each step of the way throughout the entirety of our application and approval. An incredibly knowledgeable, patient and reliable team!

LG
Laura Galletly9 January 2025

Karen and the team at Action Finance are absolutely amazing! They made the entire process seamless from start to finish, taking the lead and handling everything with expertise. Friendly, approachable, and knowledgeable, they explained each step clearly and were incredibly reliable and timely. Their full availability—even on Saturdays—made such a difference. I couldn’t recommend them more highly!

MK
Maria Keating8 January 2025

We can't thank Karen and Greg enough for their incredible support helping us to purchase our next home. From the beginning, they made the entire mortgage process smooth and stress-free. Karen is highly knowledgeable and patiently walked us through every detail, always ready to answer our questions and explain each step. She went above and beyond to secure the best deal and made sure we felt confident and informed. Her professionalism and friendly approach made a daunting process feel manageable and exciting. We can highly recommend Karen to anyone looking for a very experienced, reliable and caring mortgage broker!

NM
Nicole Moncrieff19 December 2024

After being in Mackay for a year and a half we fell in love. My husband and I knew we wanted to live here! So the house hunting began and when we need to find a broker I knew Karen from Action Finance was the one due to the hundreds of locals that recommended her. It has been the most smoothest process for my husband and I as we are first home buyers and she was so open and honest the whole time which made us feel so comfortable! We couldn't recommend Karen & Greg from Action Finance enough! Thank you for making this special experience for us so amazing! Kris & Nicole

VM
Venkat Masabattula7 December 2024

Karen is the best mortgage agent. She is very proactive and suggested all the tips and help to manage my portfolio and out of all the best advise she gave me and helped me to fix my loans for 5 years just at the beginning of interest raising time.. which saved me and put me in the best position to increase my wealth more.. thanks a lot Karen and Greg.. i strongly recommend her for all your mortgage related matters..

EW
Emily Wells29 November 2024

Karen was absolutely incredible and we wouldn't be in our home without her. She is fantastic to deal with, on top of every email, document and phone call and goes above and beyond to ensure her service is the best in the business. Karen was kind and ensured that we understood every step of the process. We are so thankful to Karen and Greg for all they have done for us. Would highly, highly recommend!

E
Emma16 September 2024

I cannot speak highly enough of Karen and her team. From start to finish, Karen was an absolute gem in my home-buying journey. Her professionalism, deep knowledge of the mortgage industry, and approachable demeanor made the entire process smooth and straightforward. She’s truly an action woman—always on top of things and ready to tackle any challenge that came our way. Her admin staff, Dana and Greg, were equally impressive. They were incredibly responsive, efficient, and a pleasure to work with. The entire team’s dedication and excellence made all the difference. If you’re looking for a top-notch mortgage broker who is both capable and professional, Karen is the person to call. I look forward to continuing to work with her.⭐⭐⭐⭐⭐

Lenders & loan agencies in Mackay compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Mackay are compared.

RankProviderRatingReviewsOpen Sat.
1Action Finance Mortgage Solutions (this page)★ 5,0188No
2First Choice Home Loans QLD★ 5,0146No
3Home Loans Mackay★ 5,027No
4Gardian Finance★ 4,931No
5Aussie Home Loans Mackay★ 4,9140No
Contact
+61748481559www.actionfinance.com.au175 Shakespeare St, Mackay QLD 4740
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
SaturdayClosed
SundayClosed