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Cairns Mortgage Brokers

Cairns Mortgage Brokers

4.8(71 reviews)See reviews ↓·Cairns

About the company

Cairns Mortgage Brokers was established in 2010 and is family owned and operated. Roger Ward is the owner and director, bringing 23 years of experience in financing and holding a Fellowship of the Financial Services Institute of Australasia. He specialises in financing structures for retail consumers and small to medium business customers. The business has access to over 40 lenders and over 100 mortgage products, including all the major banks, and reports a 97% success rate for its clients.

It was voted Queensland's Best Mortgage Broker two years running by the MFAA, won the MFAA Best Community Champion in Queensland 2018, and the AMA Best New Brokerage in Australia. Locally owned and operated in North Queensland, it serves the Cairns Region. Services include home loans, first home buyer loans, refinancing, construction loans, loans for doctors, business lending, personal loans and car loans. Yearly home loan checkups and a full needs analysis are provided to determine a borrower's needs before recommending a lender.

What customers say

Based on genuine customer reviews

Cairns borrowers frequently credit Roger Ward with turning difficult applications into approvals, particularly where a long-term bank had already declined the request. A theme running through the feedback is the way he translates industry jargon into everyday language, and this is raised often by people purchasing their first property. Reviewers often describe his patience when answering questions, including from clients for whom English is a second language, and the consistent communication maintained from the first conversation to settlement.

Home loans, refinancing and purchases complicated by recent changes of employment or a small business run alongside a job all feature among the completed jobs. The pace of approvals draws regular comment, with one applicant noting a two-week turnaround after being told the purchase was not possible. Services spanning the finance broker and car finance and loan company sides of the business are referenced, as is the home insurance agency offering. What stands out across the accounts is the responsiveness to calls, the sound advice given on unfamiliar territory and the calm handling of complications, ending with the observation that settlement day itself produced a lasting sense of achievement.

Car finance and loan companyFinance brokerHome insurance agency

Reviews

Reviews are taken from publicly available sources.

MB
Mauricio Bermudez22 June 2026

Roger did an amazing job helping us again with our house, at this opportunity, he found different options for our Refinance, and provided us with the best choice for our conditions. The full process went well and surprisingly faster, he followed up actions with the banks and myself promptly. I recommend Cairns Mortage Brokers to all people that ask me about getting help to get a home, not only for the professionalism, but also for the transparency and assistance across all the stages. Thanks a lot (again) Roger!!!

KM
Kayla Miller3 June 2026

Could not recommend enough! We have never used a broker before and didn't really know where to start looking when we needed other options for purchasing our house in April 2026. Thankfully for us after searching google and reading reviews ect we landed on Roger! The whole experience was so simple and easy, after being told from our long term bank that this purchase was not possible. Roger had our application approved in 2 weeks - communicated regularly and was open and realistic which we really appreciated. We moved into the house in April and could not be happier. Roger - We can not thank you enough!!

CK
Cooper King21 May 2026

Roger from Cairns Mortage Brokers did an incredible job. He is a thoroughly experienced professional and I would recommend him to anyone.

CX
Charlotte X8 October 2025

Fantastic experience, I highly recommend Roger Ward. Very knowledgable and goes above and beyond for the client. I knew nothing about buying a home and Roger guided me through the whole process, giving sound advice. My settlement was today and it's the best feeling ever!

BM
Brittany Mcleod26 September 2025

Roger ward was absolutely incredible as our broker. We were nervous first home buyers and were looking over a year. His advice and support was 10/10. I will be recommending to everyone. Thanks Roger!

RW
Ricky Winchcombe7 November 2024

Roger Ward was fantastic to work with from start to finish. It was our first home loan and not being familiar with the process, Roger guided us through each step, always kept us informed and answered all of our questions. Highly recommended. Thanks Roger for everything, Ricky and Andrea.

HW
Helen W26 October 2024

I’m still pinching myself I’m finally in my first home, all thanks to Roger! I definitely wouldn’t have got this successful result on my own without his knowledgeable service. He works magic and explains everything simply to understand. He also worked extremely fast to get the approval. He replied to my email enquiry over the weekend before start of business on Monday morning. Hit the ground running. Life changing, highly recommend Cairns Mortgage Brokers!

Lenders & loan agencies in Cairns compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Cairns are compared.

RankProviderRatingReviewsOpen Sat.
1Fairway Lending Solutions★ 5,0147No
2Nick Barr - Mortgage Broker in Cairns★ 5,0134Yes
3Loan Market Cairns City★ 5,077No
4Loan Select Cairns★ 4,969No
5Cairns Mortgage Brokers (this page)★ 4,871No
Contact
Working hours
Monday08:00–18:00
Tuesday08:00–17:30
Wednesday08:00–17:30
Thursday08:00–18:00
Friday08:00–17:30
SaturdayClosed
SundayClosed