Find Mortgage Broker AUAdd your business
← Back to Brisbane
CF

Crew Financial - Mortgage Broker

4.9(389 reviews)See reviews ↓·Brisbane

About the company

Crew Financial is a mortgage broker. It offers services including buying a home, refinancing, commercial property and equipment, and business finance. The team includes professionals from aviation, emergency services, government, and expat finance backgrounds. Crew Group Holdings is a member of the Australian Financial Complaints Authority (number 112525). Crew Financial Brokers are members of the Mortgage and Finance Association of Australia. Crew Financial has offices in Brisbane, Sydney, Melbourne, Canberra, and Cairns.

What customers say

Based on genuine customer reviews

Brisbane borrowers navigating complex income structures, first home purchases and refinances rely on this brokerage, and the feedback gathered from those transactions points to a consistent pattern of knowledgeable, patient guidance. Accounts frequently highlight that applications which might have felt overwhelming became manageable once each stage was outlined clearly and every question, even the simplest, received a proper answer.

Brokers named in the commentary, among them Brett, Rick, Elisha, James, Matt, Jodie and Adoni, are credited with particular strengths: one is praised for translating unusual payslip and allowance arrangements for lenders, while another is noted for being reachable whenever queries arise. Speed emerges as another recurring observation, with assessments completed promptly, approvals landing earlier than anticipated and settlements progressing without last-minute trouble, even when banks create hold-ups.

Several reviewers describe persistence in driving applications forward and a readiness to keep people updated from the initial enquiry through to completion. Repeat custom is common, with families returning for second and third loans and passing the team's details to relatives. Care extends past the loan itself, as when one broker pointed clients towards an inspector who uncovered problems before purchase. That blend of warmth and professionalism across multiple transactions is what keeps clients coming back.

Finance brokerMortgage lenderProperty investment company

Reviews

Reviews are taken from publicly available sources.

AB
Annabel B26 June 2026

Elisha at Crew Financial was a godsend during my recent home loan experience. She made the whole application go smoothly, always happy to answer my questions and she found the best loan to suit my circumstances. Thanks so much Elisha!

D
Diehard24 June 2026

Fantastic service from start to finish. The team at Crew Financial made both our home loan and refinance process smooth, seamless, and stress-free. Their guidance, communication, and support were excellent throughout. Big thanks to Rick, Ian and the team. Highly recommend!

SH
Samuel Higgs15 June 2026

We couldn’t thank Rick and the rest of the Crew Financial team enough for their phenomenal work in helping to secure our home loan and then seeing us through to a successful settlement. We felt supported every step of the way and everyone in the team was incredibly knowledgeable, professional and responsive.

GR
Georgie Roberts20 May 2026

Thanks Matt, Ian and the crew at Crew Financial for helping us buy our first home. We honestly had no idea where to start, but Ian took the time to answer every question and made the whole process feel so much less stressful. We always felt supported and knew we could reach out whenever we needed. Really grateful for all the hard work and help getting us into our first home!

WR
Wayne Roberts20 May 2026

We cannot thank our financial broker enough for all the help and support they gave both my daughter her partner and myself throughout the entire process of securing finance for her first home. From start to finish, they were incredibly helpful, patient, and understanding every step of the way. No question was ever too silly to ask, and they always took the time to explain everything clearly and guide us through what could have been a very stressful process. Their knowledge, kindness, and constant reassurance made such a difference and gave us so much confidence along the way. We are so very grateful for all the guidance, care, and effort they put into helping my daughter and her partner achieve their dream of buying their first house. We highly recommend them to anyone looking for a broker who genuinely cares about their clients and goes above and beyond to help. Thank you again for everything — we truly appreciate it more than words can say. Thanks Matt you're a legend

RS
Ray Swords7 May 2026

James did an excellent job helping me refinance a complicated loan structure that needed to be completed within a very short timeframe. He dealt professionally with numerous difficulties and delays from the banks and worked hard to keep everything moving throughout the process. Communication was excellent the entire way through, with quick responses to questions and fast action whenever issues arose. I really appreciated his persistence, professionalism, and ability to navigate a difficult situation successfully. I would highly recommend James to anyone looking for a knowledgeable and reliable mortgage broker.

KC
Kirk Cini11 April 2026

Brett was amazing to deal with. I honestly couldn’t recommend him more highly. Professional, knowledgeable and incredibly responsive. I would absolutely recommend Brett for anyone looking for a reliable and trustworthy mortgage broker.

Finance & commercial brokers in Brisbane compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 11 businesses in this category in Brisbane are compared.

RankProviderRatingReviewsOpen Sat.
1Furious Finance★ 5,0352No
2Fit Finance★ 5,0328No
3The Brokerage★ 5,0283No
4Stapleton Finance★ 5,0179No
5The Happy Finance Company - South West Brisbane★ 5,0128No
11Crew Financial - Mortgage Broker (this page)★ 4,9389Yes
Contact
+611300350777www.crewfinancial.com.auLevel 19/10 Eagle St, Brisbane City QLD 4000
Working hours
Monday07:00–20:00
Tuesday07:00–20:00
Wednesday07:00–20:00
Thursday07:00–20:00
Friday07:00–20:00
Saturday09:00–17:00
Sunday09:00–17:00